Client Success Intern at Dorsia in New York City, NY

Summary: Dorsia is a hospitality-tech innovation company redefining access to premium experiences. They are seeking a highly organized Client Success Intern to support their Client Success Managers, focusing on delivering a premium client experience through onboarding and ongoing engagement. Responsibilities: - Collaborating with Managers in account management and member facing content and inventory - Support onboarding preparation and follow-through (materials, timelines, tracking, next steps) - Assist with client communications including scheduling, reminders, and recap documentation - Help maintain clean internal notes and account context to ensure continuity across stakeholders - Monitor client activity and help flag risk signals (low engagement, delayed responses, unresolved issues) - Support retention workflows by tracking open items, owners, and next steps - Help organize client feedback and recurring themes to inform internal prioritization - Maintain and update trackers for account status, action items, and client requests - Support creation of lightweight playbooks and templates (onboarding checklists, follow-up scripts, QBR prep) - Improve internal organization by proactively cleaning up workflows, documentation, and handoffs - Coordinate with internal teams (Product, Support, Ops, Partnerships) to route issues and ensure resolution - Assist in packaging client updates for internal stakeholders to keep execution aligned - Help document client pain points and feature requests in a structured, actionable way Required Qualifications: - Currently pursuing a degree in Business, Hospitality Management, Communications, Operations, Psychology, Marketing, or a related field (rising junior/senior or masters preferred) - Strong interest in Client Success, Account Management, Client Services, Operations, or relationship-driven business models - Highly organized and detail-oriented, with a strong ability to manage follow-ups and keep workstreams moving - Clear, polished written communication skills and strong professional judgment - Comfort working across multiple stakeholders in a fast-paced environment - Strong Google Workspace skills (Docs, Sheets, Slides) with confidence maintaining trackers and summarizing insights - Service-oriented mindset with premium hospitality standards: proactive, calm under pressure, and solutions-driven - Self-starter energy with a high bar for execution quality and reliability Preferred Qualifications: - Experience in client-facing roles (hospitality, events, concierge, retail, community, support, or client service) - Familiarity with CRM or Customer Success tools (Salesforce, HubSpot, Zendesk, Intercom, Notion, Airtable, etc.) - Strong documentation instincts and comfort creating repeatable templates and workflows - Analytical mindset with interest in client engagement signals and retention metrics - Passion for hospitality, dining culture, and premium consumer experiences Required Skills: Client Success, Account Management, Google Workspace Important Skills: CRM tools, Documentation skills Nice-to-Have Skills: Service-oriented mindset, Analytical mindset, Organizational skills, Written communication