Donor Database Manager at Door of Hope in Pasadena

Do you want to make a difference in the lives of families facing homelessness? Do you thrive in roles where strategy, relationships, and execution come together to drive lasting impact? Are you searching for not just a job, but a calling? Door of Hope, a Christian nonprofit serving families facing homelessness, is seeking a Donor Database Manager in this mission-critical work.

The Donor Database Manager is a member of the Development Team, serving as the organization’s primary steward of donor data and the strategic backbone of our fundraising operations. This role goes beyond database administration—it translates donor data into actionable insights that shape giving strategy, inform donor engagement, and strengthen campaign performance. Working closely with the Chief Development Officer and all members of the department, the Donor Database Manager brings both technical expertise and a data-driven mindset to help Door of Hope deepen relationships with donors and advance our mission.

Hours

• 40 hours/week, occasional overtime
• Occasional evenings and weekends, especially during the holidays, as needed
• 4 days in-office in Pasadena, Fridays work from home

Responsibilities

Database Strategy & Administration

• Serve as primary Salesforce Administrator, owning database architecture, security administration, and platform optimization
• Maintain the highest standard of data integrity across all constituent records—contact information, giving history, activity updates, and relationships
• Design and implement data entry policies, workflows, and best practices for Development Team staff
• Process monetary donations and manage the full gift acknowledgment cycle, including timely receipt letters and thank-you process
• Manage year-end tax reporting and matching gift processing
• Oversee donor segmentation for mass mail and email campaigns at a detailed level
• Communicate with Accounting Manager on a regular basis; produce monthly reconciliation reports and manage year-end financial reporting

Data Analysis & Fundraising Strategy

• Build and maintain dashboards and reports that surface giving trends, retention rates, lapsed donors, and campaign performance
• Translate data analysis into strategic recommendations for donor cultivation, major gift identification, and campaign design
• Leverage iWave and other prospect research tools to identify, analyze, and prioritize prospective donors
• Track the organization’s various campaigns and appeals, monitoring performance against goals and providing regular updates to leadership
• Generate ad hoc reports and data pulls as needed to support major gifts, grant writing, board reporting, and other departments

Systems & Cross-Departmental Collaboration

• Serve as the internal expert and resource for Salesforce; provide training and ongoing support to Development Team staff
• Partner with the Grant Writer to provide accurate giving histories, board member data, and campaign reporting
• Collaborate with Communications to support targeted donor outreach and segmented email campaigns
• Ensure database integration with other organizational systems (financial, communication platforms, etc.)
• Assist at special events and support mission-related activities as needed

Qualifications

• A minimum of 5 years of relevant experience in nonprofit development, donor relations, and database management
• Familiarity with Salesforce preferred; Proficiency in excel
• Demonstrated ability to build and interpret complex queries, reports, and dashboards to inform fundraising strategy
• Strong analytical mindset—able to synthesize complex data and translate insights into clear, actionable recommendations
• Excellent written and verbal communication skills; able to communicate data clearly to non-technical colleagues and leadership
• Demonstrated excellence in organizational and multi-tasking skills with meticulous attention to detail
• Self-starter who proactively identifies opportunities to improve systems and processes
• Computer Skills: proficiency in Microsoft Office Suite, G-Suite, Excel
• Bachelor’s Degree or equivalent experience

Compensation & Benefits

Expected compensation: $65,000- $76,000/year, depending on experience & qualifications

Competitive benefits package including:

• Paid PTO: 12 sick days, 13 holidays, 10 vacation days (increases over tenure), 5 jury duty days, up to 5 bereavement days
• Health Insurance: we cover 100% of your premium on our Kaiser Gold HMO, Anthem Gold HMO Plans (PPO Plan is available as a buy-up option)
• We cover 50% of your dependents’ premium for our health insurance plan
• Employer contribution to employee’s dental and vision premiums
• Therapy Subsidy
• 403(b): 3% dollar-for-dollar match

Character (Do you embody Door of Hope’s four core values?)

Christ-centered, expressed through:

• Faith: We have an active and personal relationship with Jesus Christ.
• Calling: Out of a sense of calling, we go above and beyond to meet our mission.
• Character: We demonstrate the character of Christ toward colleagues and families.

Empowering, expressed through:

• Trust: We trust one another, believe in one another, and give each other the freedom to take risks. (Mistakes are learning opportunities.)
• Accountability: We nurture God-given strengths through coaching and accountability.

Holistic, expressed through:

• Whole Person: Our emotional, spiritual and personal well-being matter to one another.
• Whole Organization: We are on one team with one mission. (We don’t do silos.)

Relationship, expressed through:

• Family: We love, celebrate, and pray with one another.
• Reconciliation: We manage conflict, practice vulnerability, and pursue diversity with honesty and grace.