Country Operations Manager at Domes Resorts… · Santa…

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe. Born in Greece, with properties across Crete, Ionian Islands, Chalkidiki, Cyclades, and Athens, we have expanded our footprint internationally with a growing presence in Portugal and, most recently, Spain. All our destinations, whether in the heart of the Greek islands or beyond, have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that more than 2000 employees, each year, trust their future with us.

The Role

We are looking for an exceptional to spearhead Domes Resorts' expansion into Spain.

This senior leadership position carries the full accountability of a Hotel General Manager across our portfolio in the country, and the primary bridge between the properties and Domes Group leadership.

As Country Operations Manager, you will take complete ownership of the properties' performance, culture, and guest experience, while embodying the Domes philosophy of warmth, elegance, and curated luxury.

This is a rare opportunity to build and shape Domes' presence in one of Europe's most vibrant and fast-growing luxury hospitality markets.

• Define and execute the strategic vision for Domes' hotel operations in Tenerife, aligned with Group objectives
• Suppoert the annual business plan, operating budget, and capex plan, ensuring delivery of pre agreed targets
• Represent and champion the Domes brand in the Canary Islands, building relationships with key stakeholders and tourism authorities
• Oversee all hotel departments (Rooms, F&B, Spa & Wellness, and Engineering) ensuring world-class operations at all times
• Ensure consistent delivery of Domes' luxury service standards across every guest touchpoint
• Manage brand partner relationships and ensure full compliance with brand standards and audit requirements
• Drive regular property inspections, performance reviews, and quality assurance, fostering a culture of continuous improvement
• Maintain top-tier guest satisfaction scores, and review platform rankings
• Partner with Group Commercial and Sales teams to maximize total revenue across all departments
• Deliver monthly reports and forecasts to Group ownership and senior corporate leadership
• Lead and develop a high-performing senior management team, building a culture of accountability and excellence
• Foster an inclusive, engaging workplace that reflects Domes' values of passion, humbleness, and perseverance
• Set clear performance expectations, conduct regular appraisals, and implement recognition programs that retain top talent

Technical

- Minimum 7 years of progressive luxury hospitality management experience, with at least 5 years in a Hotel General Manager or equivalent senior leadership role
- Demonstrated track record of leading 5-star resort or hotel operations
- Prior experience within internationally branded hotel groups (Marriott, Hilton, or similar) is a strong advantage
- Strong financial acumen; adept at interpreting P&L statements and translating insight into commercially impactful decisions
- Fluency in English is essential; proficiency in Spanish is a significant advantage; Greek language skills are a plus
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; postgraduate qualification preferred
- Existing knowledge of the Tenerife or Canary Islands hospitality market is considered a distinct advantage

Behavioral

- Exceptional leadership and interpersonal skills with a proven ability to inspire, align, and develop diverse, multicultural teams
- Deep understanding of luxury guest expectations and the ability to craft curated, memorable experiences consistently at scale
- A genuine passion for hospitality innovation and an entrepreneurial spirit to shape and grow a brand's footprint in a new market
- A hands-on, results-driven mindset balanced with the vision and composure expected of a senior leader
- Strong communicator and relationship builder, equally comfortable with ownership, partners, and frontline teams

Competitive salary package commensurate with experience

Structured onboarding and integration program with the Domes Group

Clear career progression pathways within a fast-growing Group

Be part of a pioneering team opening a new market for an award-winning brand

Friends & family hotel discount rates