Lobby Lounge Server at Dolphin Hotels in Rancho Mirage, CA

About Westin

At Westin Hotels & Resorts, we are committed to empowering the well-being of our guests. Through refreshing environments, thoughtful amenities, and revitalizing programming, we help ensure guests leave feeling better than when they arrived. We understand that travel can challenge well-being, and we take pride in being trusted partners who anticipate needs, deliver instinctive service, and create journeys that help guests be at their best.

We're seeking enthusiastic hospitality professionals who are passionate about delivering exceptional service and creating memorable guest experiences. At Westin Rancho Mirage Golf Resort & Spa, we believe that together, we rise.

Position Summary

The Lobby Lounge Server is responsible for providing exceptional food and beverage service to guests in the resort's lobby lounge and bar areas. This role creates a welcoming and engaging atmosphere by delivering attentive, personalized service while maintaining high standards of quality, professionalism, and hospitality. The Lobby Lounge Server works closely with bartenders, food runners, culinary teams, and leadership to ensure a memorable guest experience.

Key Responsibilities

Guest Experience & Service

• Greet guests promptly and professionally, creating a warm and welcoming atmosphere.
• Take food and beverage orders accurately and provide menu recommendations.
• Serve food, cocktails, wine, beer, and non-alcoholic beverages according to established service standards.
• Anticipate guest needs and respond promptly to requests.
• Ensure guest satisfaction throughout the dining experience and address concerns professionally.
• Build rapport with guests and create a personalized experience that encourages repeat visitation.
• Present guest checks accurately and process payments according to company procedures.

Food & Beverage Operations

• Maintain expert knowledge of menu offerings, daily specials, cocktail selections, wine lists, and resort amenities.
• Verify guest age and ensure compliance with all responsible alcohol service requirements.
• Deliver food and beverages efficiently and according to quality standards.
• Assist with maintaining proper stock levels of service items, glassware, and supplies.
• Ensure tables, lounge seating areas, and service stations remain clean and organized.
• Complete opening, closing, and side-work duties as assigned.
• Assist with special events, holiday programming, and resort functions as needed.

Sanitation & Safety

• Follow all food safety, sanitation, and responsible alcohol service guidelines.
• Maintain compliance with local, state, and federal health regulations.
• Ensure work areas remain clean, organized, and safe.
• Report safety concerns, equipment issues, or guest incidents promptly.
• Handle food and beverages according to established sanitation procedures.

Teamwork & Support

• Work collaboratively with bartenders, food runners, bussers, hosts, culinary associates, and leadership teams.
• Support fellow team members during peak business periods.
• Participate in pre-shift meetings and ongoing training programs.
• Assist with maintaining outlet appearance and operational readiness.
• Perform additional duties as assigned to support departmental and resort objectives.

Knowledge, Skills & Abilities

• Strong customer service and hospitality skills.
• Excellent communication and interpersonal abilities.
• Ability to provide attentive service in a fast-paced environment.
• Knowledge of food, wine, spirits, and cocktail service preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining professionalism and service standards.
• Ability to handle cash, process transactions, and accurately manage guest checks.
• Commitment to providing exceptional guest experiences.

Qualifications

• High school diploma or equivalent preferred.
• Previous serving experience in a restaurant, hotel, lounge, bar, or resort environment preferred.
• Luxury hotel or resort experience preferred.
• Food Handler Certification required or obtainable upon hire, as required by law.
• Responsible Beverage Service Certification required or obtainable upon hire, as required by law.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Fluent in English (verbal and written); bilingual skills are a plus.

Physical Requirements

• Predominantly indoor work environment.
• Ability to stand and walk for extended periods throughout the shift.
• Frequent bending, reaching, kneeling, and carrying trays.
• Ability to lift and carry up to 25 lbs. occasionally.
• Frequent communication requiring hearing, speaking, and visual acuity.
• Ability to maneuver safely through crowded restaurant and lounge environments.

Benefits

Westin Rancho Mirage Golf Resort & Spa offers eligible associates a comprehensive benefits package including:

• Medical, Dental, and Vision coverage
• Basic Life, Voluntary Life, AD&D insurance options and more
• 401(k) and Roth Retirement Plans with company match
• Hotel Discount Program
• Career development and growth opportunities

Additional Information

• Regular attendance and schedule flexibility are essential.
• Associates must comply with all Dolphin California Hotel Management, LLC policies and safety standards.
• Due to the cyclical nature of hospitality, schedules may vary based on business needs.

Background Check Notice

In accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws, a consumer report (background check) may be obtained as part of the employment process. You will receive all required disclosures, authorizations, and notices prior to any adverse employment decision.

Equal Employment Opportunity

Westin Rancho Mirage Golf Resort & Spa is an Equal Employment Opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate based on any protected characteristic under federal, state, or local law.