Corporate Information Technology Manager at Dolly… · Pigeon…

Corporate Information Technology Manager

Company: World Choice Investments LLC

Department: Information Technology

FLSA Status: Exempt

Job Status: Full-Time

Travel Requirements: Frequent all territory travel

Positions Supervised: Corporate IT Technician

Reports To: Corporate IT Director

Location: Pigeon Forge, TN

Position Summary

World Choice Investments LLC is seeking an IT Manager. This is not a desk-only role. You will spend real time in show buildings, box offices, gift shops and back-of-house spaces keeping networks, phones, cameras and endpoints running during live operations. You will also help lead a small team of technicians and own day-to-day infrastructure decisions for the Pigeon Forge properties, supporting the other markets as needed.

Key Responsibilities

Field work and physical infrastructure

• Run, terminate, test and label Cat5e/Cat6 and fiber; work above ceilings, in attics, crawlspaces and on ladders and lifts
• Install and maintain wireless access points, switches, patch panels, racks and UPS units
• Install and service security cameras, NVRs and door access control hardware
• Maintain IDF/MDF closets, cable management and documentation of drops and ports

Networking and security

• Help manage Meraki/Ubiquity switches and wireless: VLANs, site-to-site and remote access VPNs, web filtering and application control
• Keep PCI-scoped networks for point-of-sale and ticketing segmented and documented
• Monitor network health, respond to outages and lead root-cause follow-up
• Manage Sophos endpoint protection, patching and vulnerability remediation

Systems and identity

• Administer Microsoft 365: Exchange Online, SharePoint, Teams and licensing
• Manage Entra ID (Azure AD) users, groups, conditional access and MFA
• Maintain on-prem Active Directory and Group Policy, and help migrate devices to Entra join and Intune management
• Build and deploy Windows images, policies and applications through Intune

Phones and voice

• Help support the current Avaya IP Office system, desk phones and call routing
• Help plan, test and roll out a replacement phone and contact-center platform

Leadership and support

• Help supervise, schedule and train up to 5 IT technicians
• Own the help desk queue for WCI properties and set response priorities around show times
• Maintain asset inventory, network diagrams and runbooks
• Be part of an after-hours on-call rotation for show-impacting issues

Required qualifications

• 5+ years of hands-on IT infrastructure experience, including at least 2 years leading or mentoring technicians
• Solid networking fundamentals: TCP/IP, DHCP, DNS, VLANs, routing, Wi-Fi design and troubleshooting
• Experience with enterprise firewalls (Sophos, Fortinet, Palo Alto, Meraki or similar)
• Working knowledge of Active Directory, Group Policy and Windows Server
• Experience administering Microsoft 365 and Entra ID (Azure AD)
• Practical structured cabling skills: running, terminating and testing copper; fiber exposure
• Comfortable working on ladders, in ceilings and in tight spaces
• Clear communicator with non-technical staff, especially under time pressure during live shows
• Valid driver's license and ability to travel overnight to other properties
• Ability to pass a background check

Preferred qualifications

• Meraki Firewall and Sophos Central experience
• Microsoft Intune and Entra join / Autopilot deployments
• VoIP experience: Avaya IP Office, RingCentral, Teams Phone or similar; SIP trunks and call flows
• IP camera and access control systems (e.g. Verkada, Axis, Hikvision, Milestone, Ubiquity)
• Hospitality, entertainment or retail IT, including POS and ticketing systems
• PCI DSS familiarity
• Certifications such as CompTIA Network+/Security+, CCNA, Microsoft MD-102 or MS-102
• Basic scripting in PowerShell

Physical requirements and work conditions

• Lift and carry up to 50 lbs (switches, UPS units, cable boxes)
• Climb ladders, work at heights and above ceilings, crawl and kneel in confined spaces
• Work in attics, show arenas, warehouses and outdoor areas in heat and cold
• Nights, weekends and holidays as needed; peak seasons follow show schedules
• Some overnight travel to Branson, Myrtle Beach, South Dakota and Panama City Beach

Safety & Compliance

Follow applicable company policies, procedures, safety requirements, and departmental guidelines.

Maintain a safe, clean, and professional work environment.

Promptly report safety concerns, workplace incidents, or other concerns to appropriate management.

Complete required training and maintain any certifications, licenses, or credentials required for the position.

Protect confidential or sensitive company, employee, and guest information as applicable to the position.

Physical Requirements

This position includes frequent automobile operation, walking, reaching, bending, carrying promotional materials, and work at partner properties and events. The activities below should reflect the actual duties of the assigned territory.

Physical Demands

Lift/Carry

Stand

O (Occasionally)

10 lbs or less

F (Frequently)

Walk

F (Frequently)

11-20 lbs

F (Frequently)

Sit

F (Frequently)

21-50 lbs

O (Occasionally)

Handling / Fingering

O (Occasionally)

51-100 lbs

N (Not Applicable)

Reach Outward

F (Frequently)

over 100 lbs

N (Not Applicable)

Reach Above

F (Frequently)

Shoulder

O (Occasionally)

Lift/Carry

Climb

N (Not Applicable)

10 lbs or less

F (Frequently)

Crawl

N (Not Applicable)

11-20 lbs

O (Occasionally)

Squat or Kneel

O (Occasionally)

21-50 lbs

O (Occasionally)

Bend

F (Frequently)

51-100 lbs

N (Not Applicable)

Legend

N (Not Applicable)

Activity is not applicable to this occupation.

0 (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision: Ability to see clearly at near and far distances, including while driving, reviewing printed materials, and using a computer. Other: Frequent automobile operation and oral communication; frequent carrying and pushing/pulling up to 25 lbs; occasional grasping and fine manipulation.

Employee Benefits & Perks

World Choice Investments LLC offers a comprehensive benefits and employee-perks package, which may include:

• Company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.
• 401(k) retirement plan with company match.
• Health benefits, including medical, dental, and vision insurance.
• Supplemental benefits, including short-term disability, cancer, and accident plans.
• Company-paid group life and AD&D insurance.
• Company-paid long-term disability insurance.
• Vacation and holiday pay.

Benefits are subject to eligibility requirements, plan provisions, and applicable company policies and may be modified or changed at the Company's discretion.

Benefits

401K, Medical, Vision, Dental, company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.