Practice Improvement Coach, Coastal (12… at Doctors of BC · Vancouver

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Practice Improvement Coach, Coastal (12 Month Contract)

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, Practice Support Service Delivery the Practice Improvement Coach supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. The Practice Improvement Coach relies on key skills in QI methodology, coaching and facilitation expertise, and change management principles to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements.

The Practice Improvement Coach is part of a larger support team (including Health Technology Coaches, Panel Management Coaches, peer mentors and program staff) that provides high quality practice support services. Additionally, the Practice Improvement Coach works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with FPSC direction and practice and community needs to realize the attributes of the Patient Medical Home and Primary Care Networks.

WHAT SUCCESS LOOKS LIKE

Relationship Building (A):

• Build common understanding of issues and priorities between client groups.
• Ability to set shared objectives necessary for obtaining feedback and assistance.
• Frame issues to present opportunities and difficulties.
• Maintains effective communication by sharing ideas, best practices, trends and exploring opportunities with client groups.
• Attends and maintains relationships with relevant formal and informal professional groups and organizations.
• Seeks referrals from others with relevant expertise and influence.

Change Advocate (A):

• Ability to lead the planning and implementation of change programs that have a wide-ranging impact on client groups in a multiple stakeholder environment.
• Partners with leaders to identify opportunities for significant process enhancements and recommends changes that impact the strategic direction.
• Seek out opportunities for alignment with other efforts.
• Ability to set expectations for monitoring and feedback systems and reviews performance trends.
• Ability to evaluate progress and involve peer and team members in analyzing strengths and weaknesses in performance.
• Looks to improves efficiency by spearheading pilots and planned functional change initiatives.

Leading Self (I):

• Adapts approach without feeling own agenda or outcomes have been compromised.
• Challenges inefficient/ ineffective work processes and offers constructive alternatives.
• Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge.
• Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Strategic Thinking (I):

• Occasionally works outside established practices and procedures as required to ensure effectiveness/efficiency.
• Applies prior knowledge, models, tools, and techniques to analyze and deeply understand issues and recognize connections, patterns, and trends.
• Determines the direction and develops short-term strategies for programs that are consistent with key organizational priorities and values.
• Understands the position of Doctors of BC in the larger world context, conveying a thorough understanding of the organization’s strengths, weaknesses, opportunities and threats.

Executive Presence (A):

• Demonstrates responsiveness and respectfulness while partnering with client group.
• Ability to see the big picture in all situations and bring others on board with one’s own ideas and actions.
• Responds constructively in high pressure situations, using confident body language to captivate the attention, interest and respect of others.
• Understands diverse internal and external interest groups and power bases within the working environment to lead and negotiate most effectively.
• Thinks before speaking and states own perspective confidently but diplomatically despite potential challenge from influential third parties.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• A Bachelor's degree in Health Services, Health Information Management, Business Administration, or related field and 3-5 years of experience or an equivalent combination of education and experience.
• A solid understanding of the BC health system and the operational context of primary care. Experience working directly in a family practice or in a supporting role an asset.
• Demonstrated understanding and application of quality improvement methodologies, ideally in health care settings, including the ability to understand the linkages between workflow and structured data capture and meaningful reports, extract and utilize measures, and evaluate success and motivate providers and teams.
• Successfully applied coaching approaches to encourage individuals and teams to improve; using questions and providing constructive feedback.
• Familiar with one or more EMR and in particular the clinical/operational role of specific functionalities such as creation of registries, scheduling and visit flow, and registry-based recalls.
• Understand the BC health care system and how this shapes the primary care operational model including the financial incentives and patient conditions and journeys that define processes, team roles and structures.
• Experience and training in change management principles to guide awareness of the people side of change to achieve project success; assists others to recognize individual change readiness and use coaching techniques to build commitment.
• Skilled at facilitating small group sessions; skilled at preparing for effective meetings and using methods and questioning skills to maximize group participation.
• Demonstrated ability to work effectively in and across teams; develop trusting working relationships with others, brings out the best in others and is not afraid to ask for help.
• A passion for improving primary care and supporting physicians to enhance their professional practice. Brings a service orientation, anticipating, recognizing, and exceeding customer expectations within a defined scope.
• Skilled at navigating a variety of personalities and social circumstances – knows when to adjust communication styles to meet the emotional state or cultural climate with an understanding of the dynamics within a practice team.
• Travel within the region and to its facilities and communities will be required, must have access to reliable transportation.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.