Sales Operations Analyst at DocNetwork in Ann Arbor, MI

Summary: DocNetwork is a company that provides innovative health and safety solutions through its CampDoc and SchoolDoc platforms. They are seeking a Sales Operations Analyst to enhance sales efficiency, champion data integrity, and influence Go-to-Market strategy, while optimizing the sales tech stack and empowering the sales team with data-driven insights. Responsibilities: - Oversee the day-to-day use of the Sales Team’s tech stack (including Salesforce, Gong, SmartLead, and Sendspark) to maintain clean and accurate data, ensure seamless integration, and enable maximum utilization - Generate reports and dashboards on sales performance that identify trends and provide actionable insights to support strategic decision-making - Leverage tools like Clay and Zoho to help our Sales Team execute personalized outbound prospecting cadences - Maintain our existing Zapier and Gemini-based automations and collaborate with team members to develop additional enhancements - Ensure up-to-date and accurate sales process documentation for playbooks and workflows, and work alongside sales leadership to identify additional training and resource needs for the sales team - Proactively gather team feedback and search for additional opportunities to improve, streamline, and scale our processes and provide recommendations on how to increase team efficiency / revenue attainment - Interface with Marketing, Client Success, and Product teams to ensure alignment on data definitions, lead flow, and overall revenue operations within the Sales tech stack Required Qualifications: - Experience in sales or sales operations, preferably within a SaaS company - Proven ability to identify process inefficiencies and implement effective, scalable solutions - Proficient with Salesforce and revenue intelligence tools such as Gong - Experience with sales engagement, video, and deliverability platforms (e.g., SmartLead, Sendspark, Zoho) - Familiarity with automation and data enrichment tools such as Clay, Zapier, or similar low-code environments - Advanced proficiency in Microsoft Excel or Google Sheets - Strong analytical skills with the ability to tell stories through data that drive performance - Exceptional attention to detail, time management and organization skills - Excellent written and verbal communication skills - Strong systems thinking and problem-solving abilities - High coachability and ability to integrate feedback effectively - Familiarity with AI concepts and proficient in prompt engineering Preferred Qualifications: - Bonus: experience running high-performing outbound prospecting cadences, including content creation Required Skills: Sales operations, Salesforce, Revenue intelligence tools, Gong, Sales engagement platforms, Video platforms, Deliverability platforms, SmartLead, Sendspark, Zoho, Automation tools, Data enrichment tools, Clay, Zapier, Low-code environments, Microsoft Excel, Google Sheets, Data analysis, Data storytelling, AI concepts, Prompt engineering, Coachability, Systems thinking Benefits: Medical, Dental, Vision, Life, Short-term Disability & Pet, Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, And much more!