Operations Manager - Saudi National at DNV in Al Khobar, Saudi Arabia

Operations Manager - Saudi National

Location: Al Khobar, Saudi Arabia

We are seeking a dynamic and experienced Operations Manager – Saudi Arabia to lead our operations in the country. The candidate should be a Saudi national with experience in customer relationship management and operations management.

This role involves driving business growth, managing existing contracts, and maintaining high levels of customer satisfaction

Key Responsibilities:

Operations Management:

• Ensure projects are delivered in accordance to DNV standards, policies, procedures, and relevant Saudi legislation.

• Collaborate with DNV global and regional Service Line leaders to deliver an integrated service offering.

• Identify and mitigate operational risks.

• Lead and mentor a team of professionals, fostering a positive and productive work environment. Provide guidance and support to ensure team members achieve their goals.

• Generate and deliver regular reports on business performance, customer satisfaction, and market trends to senior management.

  Customer Relationship Management:

• Establish and sustain effective relationships with primary customers and stakeholders.

• Verify customer requirements are fulfilled and promptly resolve any problems or concerns.

• Conduct important client meetings to ensure agreement on project expectations and deliverables.

Contract Management:

• Oversee the management of existing contracts, ensuring compliance with terms and conditions.

• Negotiate contract renewals and amendments as necessary.

  Market Analysis:

• Conduct market research to stay informed about industry trends, competitor activities, and potential business opportunities.

• Translate information into knowledgeable insights and recommendations to senior management.

Financial Management & P&L Accountability:

• Assume full responsibility for the business unit Profit & Loss (P&L) performance, ensuring achievement of revenue, profitability, and growth targets.

• Review, analyze, and interpret monthly financial statements, including P&L reports, balance sheets, revenue streams, cost structures, and operational expenses.

• Monitor financial performance against budgets and forecasts, identifying variances and implementing corrective actions where necessary.

• Develop annual budgets and financial forecasts in collaboration with regional and global management teams.

• Drive operational efficiency and cost optimization initiatives while maintaining service quality and customer satisfaction.

• Ensure financial discipline across projects, contracts, and operational activities to maximize profitability and cash flow.

• Provide financial insights, business performance analysis, and strategic recommendations to senior management to support decision-making.

• Oversee contract financial performance, including pricing strategies, margins, invoicing, and collection activities.