Ticketing Administrator at DMD Systems Recovery, LLC. in Remote

Summary: DMD Systems Recovery, LLC is a certified B Corp providing IT Asset Disposition solutions. The Ticketing Administrator role involves assisting in the secure return of corporate IT assets and ensuring adherence to certification standards and internal policies. Responsibilities: - Respond to user requests via company ticketing platform - Communicate via email and phone with end users to collect address details, address issues, and general support - Generate shipping labels - Enter data and communication into the ERP system - Continuously monitor and update ticket status - Prepare progress reports for management on weekly/monthly/quarterly basis - Promptly escalate issues or inconsistencies - Other office related duties as needed Required Qualifications: - Excellent Written Communication Skills - Problem-Solving Skills - Critical Thinking - Extreme accuracy and attention to detail - Ability to Multitask on a PC- rapidly switching between programs - Strong working knowledge of MS Excel - High school diploma, GED, or equivalent - 1- 3 years of experience in a customer support role - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times Required Skills: Ticketing platform usage, Email communication, Phone communication, Shipping label generation, ERP system data entry, Ticket status monitoring, Report preparation, MS Excel, Multitasking Benefits: Benefits package