IT Support Intern at DMA in Fort Wayne, IN

IT Support Intern Location: Fort Wayne, IN As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof: 2025 Great Places to Work Certified Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) Company paid parental leave Generous time off package Multiple benefit plans, eligibility begins on day one of employment Culturally focused on work/life balance, and the overall wellness of our employees Position Summary The Associate Support Analyst Intern will gain experience in account lockouts, password resets, answering phones, and routing trouble tickets. In addition, will gain experience in imaging, configuring, and setting up new workstations. Essential Duties and Responsibilities • Monitor, review, and prioritize help desk requests • Provides a timely one-on-one end-user problem resolution via telephone and e-mail • Escalate complex Help Desk requests to the appropriate IT staff member • Assist in workstation deployments • Reset Password and unlock accounts • Install approved applications Non-Essential Duties and Responsibilities • Perform other duties as assigned Education and Qualifications • Currently pursuing Bachelor’s degree in Computer Science, Information Systems, Technology, or related field • Proficient in Microsoft Windows 7 and Office • Excellent customer service skills • Excellent verbal and written communication skills • Net + or A + Certification a plus • Previous ticket/phone support system experience a plus #LI-HH1 #LI-Hybrid The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.