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Client Services Representative, Co-op at DLL · Burlington
Job Description
The Client Services Representative, Co-op student will be responsible for handling inbound requests (email/Salesforce) from customers (both external/internal), vendors, brokers and agents, for active, non-delinquent contracts, and preparation or processing of all paperwork related to these requests. Your participation will be required in team or cross-functional initiatives, ongoing process improvements, projects and other duties as required. The position reports to the Manager of Client Services and the Client Services Team Leads.
Find out more here about how you can unleash your full potential at DLL!
Day to day:
- Respond to customer or vendor queries regarding active contracts, and resolve cases as related to the inquiry
- Review contracts and investigate as required to determine scope of more involved issues in order to take necessary action and prepare required paperwork to resolve or correct customer issues
- Manage individual caseload on a daily basis, following up on open cases; managing SLA’s on new cases
- Participate in ongoing departmental operational projects and process improvement initiatives; working with Team Leads and Manager directly
“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”
Essentials:
Strong interpersonal as well as written and verbal communication skills
Must be self-directed, decisive and goal oriented, and comfortable working in an empowered work environment with established goals/expectations and limited step-by-step direction
Strong relationship building skills and a team player
Strong organizational and planning skills
Strong aptitude for working with numbers coupled with a basic knowledge of accounting practices
Ability to work in a very fast-paced environment
Must be enrolled in a post-secondary education co-op program.
Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office (approx. 2-3x per week)
What you will gain:
- Participation in the Learning and Development Program while you complete your placement
- Access to e-learning and skill development courses
- Regional and global networking opportunities with members
- Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
Choose wellbeing:
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
There are things that matter to our members and the wellbeing of our members matters to DLL.
Settling In:
At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.
Good to know
Desired Primary Location: Burlington, ON
Applicable Pay Range:
$20.00 - $23.00 per hour
DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.
Deadline for the Application - Monday, May 18, 2026
The selection process may involve an assessment
This is a 4-month co-op opportunity
Due to the nature of the opportunity, the role is considered hybrid, with the expectation to come into the Burlington office on average twice per week
Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com
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For more information, please contact our Talent Acquisition Partner April Kim via april.kim@dllgroup.com
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.
DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.