Bilingual Sales Support Specialist at DLL in Burlington, Ontario, CA

As a Sales Support Specialist, your role is to provide first line internal sales support to DLL’s extensive vendor, dealer, broker, and direct channels. Support the sales process from application to settlement preparation in line with supporting procedures and vendor/partner agreements. Assist the front-line sales team in meeting and achieving new business volume targets by optimizing performance with existing vendor partners and dealers. Your role will be to ensure that all transactions are processed up to settlements in a timely and accurate manner. The role is an important extension of the front-line sales team and reports to the Sales Support Team Leader.

Find out more here about how you can unleash your full potential at DLL !

Day to day

• Support the sales process from application to settlement preparation to meet and achieve new business targets.

• The prime source of information and support of sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation, and settlement preparation. 

• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests. 

• Proactive pipeline management and follow-up. 

• Support the generation of customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit, Risk, Compliance, Legal, Operations, and Asset Management teams as applicable.

• Manage requests from customers for contract information including trade-ups, buyouts, and contract status.

• Assist in resolving billings concerns, changes, invoices and collection issues.

• Support customer queries via Genesys phone queue.

• Serve as 1st line of AML process by correctly structuring customer setup and related parties and UBOs, handling alerts and liaising with AML team and compliance, adhering to all CAMS requirements.

• Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Credit, Legal, Risk, Compliance and Asset Management teams, when required. 

• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support Team Leader to enable effective management of workflow and ensure compliance with service level agreements.

• Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.

• Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service.

• Responsible for contacting and maintaining the day-to-day activities of the sales reps directly on all transactions and initiatives

• Prepare and distribute new business volume forecast

• Assist the commercial team to create, manage and achieve their commercial goals and sales quotas

• Assist with implementation of new sales programs, promotions and marketing initiatives

• Resolve Program issues (Pending, declines and deficiencies)

• Propose deal structures

• Report on transactional activities as required

   

   

Measures 

• Customer and Partner experience / satisfaction (NPS)

• First time right (FTR) for approval and settlements 

• Follow up times on non-First Time Right (FTR)

• Digital adoption for application submission, auto decisioning, credit approval communication, document generation and e-signature, where applicable.

All members enjoy

• Two working days per year volunteering for a local charity
• Bonus plan
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Outstanding Medical, Dental, Vision and Paramedical benefit programs 
• Employer paid defined contribution pension plan
• Industry leading Vacation package
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment

• Click this link for an overview of all the benefits in your region

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”

Essentials:

• Ability to deliver exceptional customer service.

• Shows Initiative and be energetic & enthusiastic.

• High level of honesty and integrity.

• Be highly motivated to exceed internal and external customer expectations.

• Prior exposure to vendor leasing/finance industry

• 3-5 years experience in sales support within a leasing/finance organization

• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.

• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.

• Strong attention to detail and high level of accuracy and compliance.

• Good level of understanding of credit risk

• Excellent communication skills (verbal & written).

• Ability to suggest improvements to systems and processes.

• Ability to effectively share knowledge.

• An ability to quickly adapt to new systems and environments.

• Ability to multi-task and manage a high level of varying requirements.

• Ability to prioritize tasks and work autonomously with minimal supervision.

• Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis. 

• Tertiary qualification is an advantage

• Problem solving skills and able to work independently

• Ability to work effectively as part of a team

• Proficient in Microsoft Office Tools (Teams, Outlook, Sharepoint, Word, Excel, etc)

• Bilingualism (French/English) is required

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. 

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members

• Health – Manage mental, emotional and physical health

• Finance – Provide learning opportunities to help members achieve personal financial health

• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In

At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Work Location: Burlington, ON (hybrid position); Montreal, QC (remote position).

Applicable pay range:

$58,721.00 - $87,407.00

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.  

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility. 

• Deadline for application: Friday, May 29, 2026

• The selection process may involve an assessment.

• Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com

• DLL’s referral program applies

• #LI-AK1

• For more information, please contact our Talent acquisition partner April Kim via april.kim@dllgroup.com 

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. 

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