IT Refresh Technician (Temporary) at Divergent in Los Angeles, CA

Summary: Divergent is a technology company that has developed an innovative factory system for manufacturing complex vehicle structures. They are seeking a detail-oriented Temporary IT Refresh Technician to support a short-term laptop migration project, ensuring a smooth transition for users with minimal disruption to business operations. Responsibilities: - Configure and deploy new laptops according to company standards and imaging processes - Migrate user data, settings, and applications from old devices to new devices - Track asset inventory and update records for issued and returned equipment - Coordinate with end users to schedule migration appointments - Test newly deployed devices to ensure proper functionality - Wipe, reset, and prepare old devices for decommissioning or return - Escalate technical issues to senior IT staff as needed - Maintain clear documentation of completed work and issues encountered Required Qualifications: - Ability to lawfully access information and technology that is subject to US export controls - Basic to intermediate knowledge of Windows or macOS operating systems - Experience with laptop setup, imaging, or device deployment preferred - Familiarity with data migration tools and processes - Strong attention to detail and organizational skills - Good communication and customer service skills - Ability to follow documented procedures and meet deadlines - Ability to lift and transport laptops and related equipment (up to ~25 lbs) - Ability to be on-site and move between workstations as needed Preferred Qualifications: - Previous experience in IT support, help desk, or refresh projects - Familiarity with tools such as Microsoft Intune, SCCM, or similar endpoint management systems - Experience working in a fast-paced, high-volume environment Required Skills: Windows operating system, macOS operating system, Laptop setup, imaging Important Skills: Data migration tools, Microsoft Intune, SCCM Nice-to-Have Skills: Customer service skills Benefits: Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions., Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time., Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind., Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance., Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.