Field Resource Coordinator at DISH TV in Roseland, NJ

Summary: EchoStar is reimagining the future of connectivity, offering a range of services including satellite television and smart home installations. The Field Resource Coordinator plays a crucial role in ensuring that technician resources are effectively managed to meet customer needs through scheduling and real-time communication. Responsibilities: - Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing - Working with technicians to accommodate same day customer appointments - Tracking and communicating appointments’ progress with field management - Referring and assigning additional jobs to external subcontractors - Answering incoming customer calls that arise and handling/transferring appropriately - Remaining sharp; different tasks are done throughout the day that require significant attention and accuracy Required Qualifications: - Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service - Effectively communicate, both written and verbally, with all levels of the organization - Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion - Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment - Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software Preferred Qualifications: - Bachelor's degree from a four year college or university is a plus - Spanish bilingual is a plus Required Skills: Workforce Management (WFM) software, Customer Relationship Management (CRM) software, Customer service advocacy, Task organization and prioritization, Spanish bilingual Benefits: Great promotional opportunities, Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement, Versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan