Revenue Operations Analyst at DISCO in New York City, NY

Summary: DISCO is a cloud-native, artificial intelligence-powered legal solution provider that simplifies e-discovery and legal document management. The Revenue Operations Analyst will support the quote-to-cash process, enhance customer satisfaction, and improve employee experience through operational excellence. Responsibilities: - Streamline Quote-to-Cash Process: Develops and implements new processes to enhance the quote-to-cash lifecycle, focusing on tasks that will be automated in the future. Participates in daily deal-flow standups, providing updates and insights on contracts and deal statuses. Performs manual data entry for new contracts and ensures accurate mapping in internal systems - Operational Support and Data Accuracy: Audits product/feature toggles and ensure data accuracy within the CRM system. Verifies and updates information in the CRM to maintain accurate and up-to-date records. Supports operationalizing price increases, bannering, suspensions, and standardized client reporting - Cross-functional Collaboration: Works closely with cross-functional teams like Customer Success, Marketing, Professional Services, Accounting/Billing, Deal Desk, Sales Operations, and Legal to provide seamless back-office support Required Qualifications: - 1-2+ years of experience in operations, finance, or a related area, with exposure to the quote-to-cash process - Strong organizational skills and attention to detail - Ability to work in a fast-paced environment and manage multiple tasks simultaneously - Proficiency in CRM systems and a willingness to learn new technologies - A problem-solver who can identify process inefficiencies and suggest improvements - Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future Preferred Qualifications: - Experience at a SaaS or technology-focused company - Interested in process automation and operational excellence Required Skills: Quote-to-Cash Process, CRM Systems Important Skills: Data Accuracy, Process Automation Nice-to-Have Skills: Organizational Skills, Problem-Solving Benefits: Medical, dental and vision insurance, 401(k), Flexible PTO