Forensics Operations Specialist at DISCO in Austin, TX

Your Impact The Forensics Operations Specialist is a key client liaison responsible for ensuring effective execution and completion of each case related to collection and forensic services. They bridge the communication and coordination gap between the sales, project management, and client success departments on behalf of the forensics department. What You'll Do Client Experience Management: Serves as the primary point of contact to manage the client experience with the forensics lab. Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines. Stakeholder Relationships: Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation. Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members. Documentation and Quality Control: Performs tracking and documentation quality control checks for forensic tickets. Provides timely status updates for all forensics projects. Service Enhancement: Collects client feedback to enhance the client experience. Acts as backup to the Forensics Operations Manager. Who You Are 3+ years of forensic or eDiscovery experience at a law firm, in-house legal department, or service provider Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness. Knowledge of basic industry-standard forensic collection workflows. Familiarity with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, FEX, or others. Ability to manage multiple fast-paced projects simultaneously. Strong problem-solving and analytical thinking skills. Even Better If You Have… Experience working at a consulting firm. Experience providing consultative solutions in eDiscovery or forensics Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups. Authorization to Work in the U.S.:Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.