Internal IT Support Engineer – L2 at DirectusHR… · Mumbai

Internal IT Support Engineer – L2

Job Location: Mumbai, Maharashtra
Job Type: Full-Time | Work from Office
Experience: 2–4 Years
Salary: ₹3,00,000 – ₹4,00,000 per annum
Department: Internal IT
Position: L2 Support

We are looking for an experienced Internal IT Support Engineer (L2) to manage day-to-day IT operations, provide hardware and software support, and assist with Microsoft 365 and endpoint management.

The ideal candidate should have hands-on experience in laptop/desktop troubleshooting, Azure and Microsoft 365 administration, and Microsoft Intune.

Key Responsibilities

• Provide L2 technical support for laptops, desktops, and other IT hardware.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Manage user accounts, access permissions, and administration of Microsoft 365.
• Assist with Azure administration and user management.
• Configure, manage, and troubleshoot devices using Microsoft Intune.
• Support device provisioning, software installation, updates, and endpoint compliance.
• Handle IT tickets, resolve technical issues, and escalate complex problems when required.
• Maintain IT asset inventory and hardware allocation records.
• Support internal employees with day-to-day IT requirements.
• Follow IT security policies and standard operating procedures.

Required Skills

• 2–4 years of experience in Internal IT Support, Desktop Support, or IT Infrastructure Support.
• Hands-on experience with laptop and desktop hardware troubleshooting.
• Knowledge of Microsoft Azure and Microsoft 365 administration.
• Experience with Microsoft Intune and endpoint management.
• Understanding of Windows operating systems, user accounts, and access management.
• Basic knowledge of networking and endpoint security will be an added advantage.
• Good communication, troubleshooting, and problem-solving skills.

Preferred Candidate Profile

• Candidates with experience in corporate IT support or internal IT operations.
• Candidates comfortable handling L2 technical support and end-user issues.

Interested candidates: Apply now with your updated resume.

Pay: ₹200,000.00 - ₹400,000.00 per month

Work Location: In person