Client Support Intern at Direct Supply in Milwaukee, WI

Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Client Support Intern position, you’ll play a critical role in delivering outstanding technical support to fellow Partners, providing Tier 1 customer service and troubleshooting for technology-related needs. Responsibilities: - Deliver exceptional support for on-site and remote Partners, providing timely assistance for technical requests and issues - Manage and respond to requests via Zendesk across email, phone, and chat channels - Image, configure, and troubleshoot workstations; perform advanced hardware diagnostics and repairs - Support peripheral devices, including phones and network printers - Install and configure software, while prioritizing and managing multiple support tasks - Escalate more complex issues to internal technical teams and maintain consistent communication with Partners - Document support interactions and processes to build internal knowledge repositories - Participate in small client support projects and identify opportunities for workflow or service improvements Required Qualifications: - Deliver exceptional support for on-site and remote Partners, providing timely assistance for technical requests and issues - Manage and respond to requests via Zendesk across email, phone, and chat channels - Image, configure, and troubleshoot workstations; perform advanced hardware diagnostics and repairs - Support peripheral devices, including phones and network printers - Install and configure software, while prioritizing and managing multiple support tasks - Escalate more complex issues to internal technical teams and maintain consistent communication with Partners - Document support interactions and processes to build internal knowledge repositories - Participate in small client support projects and identify opportunities for workflow or service improvements - Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals - Demonstrates Composure – Manages stress and pressure gracefully, maintaining professional maturity at all times. Stays calm in the face of resistance or surprises, practicing self-control to ensure a professional response - Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights - Provides Customer Value – Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships - Strong technical troubleshooting skills, paired with the ability to clearly communicate solutions across multiple channels, will be essential in delivering Partner success - Interested in pursuing a Bachelor's degree in Management Information Systems (MIS) or another IT-related field - Ability to work full time over the summer Preferred Qualifications: - Junior or senior standing preferred (High School) - Experience with hardware setup, troubleshooting, and software installation is preferred - Familiarity with Zendesk or another ticketing system is a plus - Previous customer or technical support experience preferred - Ability to work in a fast-paced, team-oriented environment Required Skills: Technical troubleshooting, Hardware diagnostics, Software installation, Software configuration, Ticketing platforms, Zendesk, Composure, Customer service Benefits: Generous benefit package available.