Customer Service Supervisor at Dimerco Express Group in Burlingame, CA

CUSTOMER SERVICE SUPERVISOR Full Time · Location: Burlingame, CA, US Build Your Career with Dimerco Looking to level up? Join Dimerco and unleash your potential! We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams. About Dimerco Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe. Why Join Dimerco? Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide: • Training and career support, structured programs to help you grow professionally. • Global exposure, collaborate with international colleagues and gain opportunities to travel abroad. • Effective communication, a flat structure that minimizes hierarchy and organizational layers. • Cross-functional collaboration, work closely with diverse teams across regions and disciplines. • Innovation-driven culture, leverage technology and new solutions to stay ahead in logistics. • Career mobility opportunities to take on global assignments and advance within the organization. What are you waiting for? Hit apply! Position: Customer Service Supervisor Qualifications: • Customer Service, operations, and logistics experience • Customer Account Management Responsibilities: • Provide courteous customer service with customers, vendors and internal offices via e-mails, calls, messages, etc. • Coordinates with agents and partners and ensure that all shipments are properly handled and documented. • Sort, process, and distribute all documentation for inbound and outgoing orders and direct shipments. • Responsible for complete order processing, data entry, pickup/delivery scheduling, system entry, communicate with 3PL and trucking, routing and operational milestone updates. • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and up date system immediately upon verification. • Responsible for sending pre-alerts and arrival notices to customers, 3PLpartnersand internal offices. • Issue invoices to internal offices and customers. • Provide quotations in response to customers and internal requests including overseas partners. • Handling and resolving order and operational troubleshooting • Perform other jobs as assigned by management. Featured Benefits: • Medical insurance • Vision insurance • Dental Insurance • 401(k) • Salary based on experience Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Dimerco’s official webpage: https://dimerco.com/