GUEST SERVICE REPRESENTATIVE at Dimension… · Boca Raton

Summary: Dimension Hospitality is seeking a Guest Service Representative who is friendly and professional. The role involves assisting guests with check ins, check outs, reservations, and ensuring a smooth front desk operation to support an exceptional guest experience. Responsibilities: - Greet guests and provide friendly, helpful service - Assist with check ins, check outs, room assignments, and reservations - Answer guest questions and resolve issues promptly - Operate the front desk system and process payments - Communicate with housekeeping and other departments - Maintain the front desk area in a clean and organized manner - Handle guest requests and escalate concerns when needed - Provide local information and general hotel assistance Required Qualifications: - Strong customer service and communication skills - Friendly, positive, and professional presence - Comfortable using computers and hotel systems - Dependable, organized, and able to multitask - Flexible to work any shifts including holidays and weekends Preferred Qualifications: - Prior hotel or customer service experience is helpful but not required Required Skills: Hotel Front Desk Systems, Payment Processing