GUEST SERVICE REPRESENTATIVE at Dimension… · Alexandria

Summary: Dimension Hospitality is seeking a Guest Service Representative who is friendly and professional, dedicated to creating memorable stays for guests. The role involves assisting guests with check ins, check outs, reservations, and ensuring smooth front desk operations to support an exceptional guest experience. Responsibilities: - Greet guests and provide friendly, helpful service - Assist with check ins, check outs, room assignments, and reservations - Answer guest questions and resolve issues promptly - Operate the front desk system and process payments - Communicate with housekeeping and other departments - Maintain the front desk area in a clean and organized manner - Handle guest requests and escalate concerns when needed - Provide local information and general hotel assistance Required Qualifications: - Strong customer service and communication skills - Friendly, positive, and professional presence - Comfortable using computers and hotel systems - Dependable, organized, and able to multitask - Flexible to work any shifts including holidays and weekends Preferred Qualifications: - Prior hotel or customer service experience is helpful but not required Required Skills: Hotel Front Desk Systems, Payment Processing