Senior Manager, Partner Programs & Strategy at Diligent… · Washington

Here’s a summary of the role: Diligent is seeking a Senior Manager, Partner Programs & Strategy to architect, launch, and continuously improve a global partner program that turns partner motions into scalable operating mechanisms, enabling partners to drive revenue, adoption, and customer impact across our ecosystem. This is a role for someone who thrives on building structured, data-driven programs and translating strategy into operational execution, with a hands-on approach to partner program design, governance, and performance management. At Diligent, you’ll play a central role in shaping how partners engage, operate, and deliver value. You’ll design and run end-to-end partner program frameworks across Advisory, Resale, MSP, AWS Marketplace, and Technology Alliances — covering onboarding, enablement, certification, governance, incentives, and deal registration. You’ll define partner KPIs, build performance dashboards, and deliver executive reporting across pipeline, bookings, revenue attribution, and forecast, using insights to continuously optimise program performance and partner ROI. Working cross-functionally with Sales, Marketing, Legal, Product, Finance, and Revenue Operations, you’ll ensure alignment across Salesforce and PRM systems, partner data models, attribution rules, and commercial processes. You’ll also support the full partner lifecycle, including onboarding, contract management, pricing and incentives, MDF and commission processes, and ongoing governance, compliance, and optimisation of program performance. This role operates on a hybrid model, with an expectation of 50% office-based work; however, remote working arrangements may also be considered. This opportunity is open to candidates based in the United States only. Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the US. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Own the end-to-end partner program framework across tiers, requirements, benefits, and incentives for multiple partner types including GSIs, SIs, Resellers, MSPs, and Technology Alliances Design and manage partner onboarding, enablement, implementation certification, and lifecycle processes to drive partner productivity Establish and maintain program governance including decision rights, change management, RACI, documentation standards, and compliance Own deal registration policies, guardrails, SLAs, and exception handling to protect channel integrity and reduce conflict Own Salesforce (SFDC) evolution for partner motions, including partner data model, taxonomy, attribution rules, and data governance Own partner executive reporting including pipeline, bookings, revenue attribution, and forecasting, and use insights to drive performance, accountability, and optimisation These are the essentials you’ll need to get an interview: 7–10+ years in partner programs and/or partner operations within a SaaS environment Experience working across multiple partner types including GSIs, SIs, Resellers, MSPs, Technology Partners, and cloud marketplaces (e.g., AWS Marketplace) Experience designing and evolving partner programs covering co-sell, resell, services/implementation, and technology partnerships Strong experience in program governance, process design, and change management in complex, matrixed environments Hands-on experience with Salesforce and familiarity with PRM/partner portal platforms Strong analytical and financial modelling skills (program ROI, incentives, partner economics, investment decisions) Experience building dashboards, scorecards, KPI frameworks, and executive reporting for partner performance Experience using AI and automation for program operations, governance, and optimisation #LI-SK2 About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.