Training at DigitED in Mumbai, Maharashtra, IN

Digitide Solutions Limited is seeking a Training professional to join our CLM Domestic BFSI | Inbound team. The ideal candidate will be responsible for developing and implementing training programs to enhance the skills and knowledge of our Customer Care Executives (CCEs).

As a Training professional, you will play a crucial role in ensuring the success and growth of our customer care team. Your primary focus will be to design and deliver effective training sessions that align with our company's goals and values. You will work closely with the CCEs to identify their training needs and develop tailored programs to enhance their performance and customer satisfaction.

Responsibilities

• Conduct needs assessments to identify training requirements for CCEs.
• Develop and deliver engaging training sessions, workshops, and webinars.
• Create training materials, including manuals, presentations, and online resources.
• Evaluate the effectiveness of training programs and make continuous improvements.
• Collaborate with team leads and managers to understand performance gaps and design targeted training interventions.
• Provide ongoing support and coaching to CCEs post-training to ensure skill retention.
• Stay updated with industry trends and best practices in customer care training.
• Maintain accurate records of training activities and participant progress.
• Conduct regular feedback sessions with CCEs to gather insights and suggestions for training improvements.
• Ensure compliance with company policies and procedures during training delivery.

Qualifications

• Bachelor's degree in Human Resources, Training, or a related field.
• Minimum 2 years of experience in designing and delivering training programs, preferably in a customer-facing role.
• Excellent communication and presentation skills, with the ability to engage and motivate learners.
• Strong organizational and time management skills to handle multiple training projects.
• Proficiency in using learning management systems and e-learning tools.
• Ability to analyze data and make data-driven decisions to improve training effectiveness.
• Familiarity with adult learning principles and instructional design methodologies.
• Experience in creating and managing training budgets.
• Willingness to stay updated with industry trends and best practices.
• Strong teamwork and collaboration skills to work effectively with cross-functional teams.