Team Leader at DigitED in Bikaner, Rajasthan, IN

Digitide Solutions Limited is seeking a Team Leader for our Collections | Manpower department. The TL will lead and motivate a team, ensuring excellent customer service and satisfaction through effective communication and complaint resolution.

As a Team Leader, you will play a vital role in our customer service operations. Your primary responsibility is to act as a key point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and efficiently. You will lead and guide a team of customer service representatives, fostering a positive and productive work environment. Your expertise in customer service will be instrumental in maintaining and enhancing our company's reputation for excellence.

Responsibilities

• Lead and manage a team of customer service representatives, providing guidance and support.
• Act as the primary point of contact for customers, ensuring a high level of service and satisfaction.
• Handle customer inquiries and complaints via phone, email, and chat, providing accurate and timely responses.
• Resolve complex customer issues and escalate them to the appropriate departments when necessary.
• Ensure customer data privacy and security, adhering to company policies and regulations.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Train and mentor team members, fostering a culture of continuous learning and development.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Maintain accurate records of customer interactions and generate reports as required.
• Stay updated with industry trends and best practices in customer service.

Qualifications

• A bachelor's degree in business, customer service, or a related field is preferred.
• Minimum 3 years of experience in a customer service leadership role.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent time management and organizational skills.
• A customer-centric mindset with a focus on delivering exceptional service.
• Willingness to continuously learn and adapt to new technologies and processes.
• Strong leadership and team management skills.

About the Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.