Team Leader at DigitED in Lucknow, Uttar Pradesh, India

Team Leader

Location: Lucknow, Uttar Pradesh, India

A1 to A3
• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
A2 to A3
Or
P1 to P2
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

Administratively manage a team & monitor their performance
Motivate and recognize team members through implementation of the R&R programs
Analyze various reports to enhance productivity
Improve quality of service and increase client delight
Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met)
To ensure all the members of the team are equipped well to handle customer's queries.
To meet the Team targets like AHT, Quality score, CSAT, conversions, etc.
To plan, prioritize and delegate work tasks to ensure proper functioning of team.
Improve the retention of employees
Managing to achieve process KPI & SLA

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.