Operations Executive at DigitED in Siliguri, West Bengal, IN

Digitide Solutions Limited is seeking an Operations Executive to join our CLM Domestic BFSI | Manpower - Back Office team. The ideal candidate will be responsible for managing and optimizing back-office operations, ensuring efficient and effective processes, and providing exceptional support to our customers.

As an Operations Executive, you will play a vital role in driving the success of our back-office operations. Your primary focus will be on streamlining processes, enhancing operational efficiency, and delivering an exceptional customer experience. You will collaborate closely with various teams, including customer care, to ensure seamless operations and timely issue resolution.

Responsibilities

• Manage and oversee back-office operations, including workflow management and process optimization.
• Ensure accurate and timely processing of customer inquiries and requests.
• Collaborate with the customer care team to resolve complex customer issues and provide timely updates.
• Implement and maintain efficient systems and procedures to enhance operational productivity.
• Monitor and analyze back-office performance metrics, identifying areas for improvement.
• Train and mentor back-office staff, ensuring a skilled and motivated team.
• Maintain strong communication with stakeholders, providing regular updates on operational matters.
• Develop and implement strategies to improve customer satisfaction and retention.
• Stay updated with industry trends and best practices, suggesting innovative solutions.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a back-office or operations management role, preferably in the BFSI industry.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using MS Office and other relevant software for operational tasks.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong problem-solving and critical thinking abilities, with a focus on finding efficient solutions.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.
• Willingness to adapt to changing business needs and a fast-paced environment.