Operations Executive at DigitED in Ranchi, Jharkhand, IN

Digitide Solutions Limited is seeking an Operations Executive to join our CLM Domestic BFSI | Manpower - Back Office team. The ideal candidate will be a key player in ensuring smooth operations and exceptional customer service.

As an Operations Executive, you will play a vital role in our company's success by supporting the daily operations and customer care functions. You will be the backbone of our team, ensuring efficient processes and a positive customer experience. Your contributions will directly impact our reputation and growth.

Responsibilities

• Handle customer inquiries and provide timely, accurate information and solutions.
• Maintain a high level of customer satisfaction by resolving issues and building positive relationships.
• Collaborate with cross-functional teams to ensure smooth operations and efficient processes.
• Monitor and analyze customer feedback to identify areas of improvement.
• Assist in developing and implementing customer service strategies and policies.
• Ensure compliance with company standards and regulations in all customer interactions.
• Maintain accurate records and documentation of customer interactions and support cases.
• Provide regular reports and insights on customer service performance and trends.
• Stay updated with product knowledge and industry trends to offer relevant and up-to-date information to customers.

Qualifications

• A minimum of 2 years of experience in a customer-facing role, preferably in a back-office or operations capacity.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A keen eye for detail and a commitment to accuracy in documentation.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A positive and professional attitude, with a focus on delivering exceptional customer service.
• Willingness to learn and adapt to new processes and technologies.
• A degree in Business Administration, Customer Service, or a related field is preferred but not mandatory.