DigitED→
Desktop Support Engineer at DigitED in Gurgaon, Haryana, IN
Entry LevelOn-siteGurgaon, Haryana, IN
Skills
computer systemshardware configurationsoftware configurationoperating systemsincident managementsystem maintenanceuser provisioningproblem solvingcommunication
Job Description
Desktop Support Engineer
Desktop Support Engineer is a frontline IT professional responsible for installing, configuring, troubleshooting, and maintaining computer systems, hardware, and software peripherals. They act as the primary technical point of contact, ensuring end-users remain productive by resolving system issues and network connectivity problems.
Responsibilities
- Incident Management: Troubleshoot, resolve, or escalate end-user IT issues within agreed service-level agreements (SLAs).
- Hardware/Software Lifecycle: Install, configure, and upgrade workstation components, applications, and operating systems.
- System Maintenance: Perform routine maintenance on installed PCs and peripherals to prevent potential downtime.
- User Provisioning: Set up accounts and hardware for new employees and offboard departing personnel.
- Documentation: Maintain records of resolved incidents and update internal IT knowledge bases
Qualifications
Graduate