Customer Relationship Executive at DigitED in Bengaluru, Karnataka, IN

Digitide Solutions Limited is seeking a Customer Relationship Executive to join our CLM Domestic BFSI team. This role is vital for building strong customer relationships and ensuring an exceptional experience.

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be to establish and maintain positive relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and offering excellent support.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to improve customer experience.
• Provide feedback and insights to enhance customer support strategies.
• Ensure compliance with company standards and guidelines.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of basic customer relationship management tools.
• Attention to detail and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Willingness to learn and adapt to new processes.
• Basic computer literacy and proficiency in MS Office.
• A positive and professional attitude is a must.