Customer Relationship Executive at DigitED in Bengaluru, Karnataka, IN

Digitide Solutions Limited is seeking a Customer Relationship Executive to join our CLM Domestic BFSI team. The ideal candidate will excel in building and maintaining positive customer relationships, ensuring a high level of satisfaction.

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and nurture strong relationships with our customers, ensuring their needs are met and their experience with our products and services is exceptional. You will be the first point of contact for customers, handling inquiries, providing information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building trust and fostering long-lasting customer relationships.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and live chat.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Provide accurate and up-to-date information about our products and services.
• Collaborate with other teams to ensure a seamless customer experience.
• Identify customer needs and offer tailored solutions.
• Build and maintain a database of customer information and preferences.
• Stay updated with industry trends and competitor offerings.
• Conduct market research and provide insights to the team.
• Ensure compliance with company policies and procedures.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management software.
• Analytical skills to interpret customer data and provide insights.
• A proactive and solution-oriented mindset.
• Willingness to learn and adapt to new technologies.
• A positive attitude and a passion for delivering exceptional customer service.