Customer Relationship Executive at DigitED · Raebareli

Digitide Solutions Limited is seeking a Customer Relationship Executive to join our CLM Domestic BFSI team. The successful candidate will play a vital role in building and nurturing customer relationships, ensuring a positive and satisfying experience.

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be to establish and maintain strong relationships with our valued customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product and service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with internal teams to improve customer experience.
• Stay updated with industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Develop and implement strategies to enhance customer engagement.
• Maintain accurate records and documentation of customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Problem-solving and conflict resolution skills.
• Attention to detail and organizational abilities.
• Proficiency in MS Office and customer relationship management tools.
• Knowledge of basic sales and marketing principles.
• Ability to work independently and manage time effectively.
• A positive and professional attitude.
• Willingness to learn and adapt to new technologies.