Customer Relationship Executive at DigitED in Hyderabad, Telangana, IN

Digitide Solutions Limited is seeking a Customer Relationship Executive to join our CLM Domestic BFSI team. The successful candidate will play a vital role in building and nurturing customer relationships, ensuring a positive and satisfying experience.

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product and service information, and ensuring a seamless and positive customer journey.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain accurate records of customer interactions and feedback.
• Build and maintain strong relationships with customers.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide regular feedback and insights to the management team.
• Ensure customer data privacy and security.
• Assist in developing customer engagement strategies.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Excellent problem-solving and conflict resolution skills.
• Ability to work independently and manage multiple tasks.
• A positive and proactive attitude towards customer satisfaction.
• Willingness to learn and adapt to new technologies and processes.