Customer Relationship Executive at DigitED in Uttar Pradesh, IN

Digitide Solutions Limited is seeking a Customer Relationship Executive to join our CLM Domestic BFSI team. The ideal candidate will excel in building and nurturing customer relationships, ensuring a positive and satisfying experience.

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication skills and customer-centric approach will be key to your success in this role.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to improve customer experience.
• Provide feedback and insights to enhance customer satisfaction.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in using customer relationship management (CRM) tools.
• Basic knowledge of BFSI industry and its regulations.
• Problem-solving skills and a proactive approach to issue resolution.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office or similar productivity tools.
• A degree in Business, Marketing, or a related field is preferred.
• 1-2 years of experience in a customer-facing role is an asset.