Customer Relationship Executive at DigitED · Channaray…

Digitide Solutions Limited is seeking a Customer Relationship Executive to join our CLM Domestic BFSI team. The successful candidate will play a vital role in building and nurturing customer relationships, ensuring a positive and satisfying experience.

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling their inquiries, concerns, and providing them with the necessary information and support.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, or live chat.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Build and maintain strong relationships with existing customers, fostering loyalty.
• Identify and address customer needs, offering suitable solutions and recommendations.
• Stay updated with the latest product knowledge and company policies to provide accurate information.
• Collaborate with other teams to ensure a seamless customer experience across departments.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with data privacy and security regulations.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using CRM systems and other customer service tools.
• Ability to work independently and manage multiple tasks simultaneously.
• A positive and friendly attitude, with a customer-first mindset.
• Basic knowledge of data privacy and security practices.
• Willingness to learn and adapt to new technologies and processes.
• Fluency in English is mandatory; proficiency in additional languages is an advantage.