Customer Relationship Executive at DigitED in Surat, Gujarat, IN

Digitide Solutions Limited is seeking a Customer Relationship Executive to join our CLM Domestic BFSI team. The ideal candidate will excel in building and nurturing customer relationships, ensuring a positive and satisfying experience.

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building a positive brand image and fostering long-term customer loyalty.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints in a friendly and efficient manner.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with other teams to ensure a seamless customer experience.
• Identify and address customer pain points, offering suitable solutions.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies and procedures.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its products/services is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational skills and attention to detail.
• A proactive and customer-centric approach to work.