Collection Executive at DigitED in New Delhi, New Delhi, IN

Digitide Solutions Limited is seeking a Collection Executive for our CLM Domestic BFSI | Manpower - Back Office department. The ideal candidate will be responsible for managing and resolving customer collections, ensuring a positive customer experience, and contributing to the company's financial goals.

As a Collection Executive, you will play a vital role in our back-office operations. Your primary responsibility will be to handle customer collections, maintain accurate records, and ensure timely and efficient resolution of collection-related issues. You will be the point of contact for customers regarding their accounts and payments, providing excellent customer service and building strong relationships.

Responsibilities

• Manage and oversee customer collections, ensuring timely and accurate processing.
• Maintain up-to-date records of customer payments, outstanding balances, and collection activities.
• Resolve customer queries and concerns related to collections in a professional and timely manner.
• Collaborate with internal teams, such as accounting and customer support, to ensure smooth collection processes.
• Implement effective collection strategies and techniques to maximize recovery rates.
• Stay updated on industry trends and best practices in collection management.
• Prepare and present collection reports, providing insights and recommendations to management.
• Ensure compliance with legal and regulatory requirements in collection practices.
• Maintain a positive and professional attitude while interacting with customers.
• Contribute to a positive work environment and support the overall goals of the department.

Qualifications

• Minimum of a high school diploma or equivalent; a bachelor's degree in finance, accounting, or a related field is preferred.
• 1-2 years of experience in a collection or customer service role, preferably in the BFSI industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent organizational and time management skills, with attention to detail.
• Proficiency in using MS Office and collection management software.
• Ability to work independently and manage a high volume of collection cases.
• Knowledge of basic accounting principles and financial concepts.
• Strong problem-solving and analytical skills to identify collection trends and patterns.
• Willingness to undergo training and stay updated on collection regulations.
• A customer-centric approach and a commitment to delivering exceptional service.