Coll - EXE at DigitED in Salem, Tamil Nadu, IN

Digitide Solutions Limited is seeking a Collections - Executive (Coll - EXE) to join our Collections | FOS department. The ideal candidate will be an experienced professional with a strong customer service background, ready to take on a leadership role in our collections team.

As a Coll - EXE, you will be responsible for overseeing the customer care and collections process, ensuring a seamless and efficient experience for our clients. Your role will involve managing a team of Customer Care Executives (CCEs) and providing guidance and support to ensure high-quality service. You will also collaborate with other departments to resolve complex customer issues and maintain positive relationships.

Responsibilities

• Oversee and manage a team of CCEs, providing leadership and guidance.
• Handle complex customer inquiries and complaints, ensuring timely and effective resolutions.
• Monitor and evaluate team performance, providing feedback and coaching as needed.
• Collaborate with other departments, such as finance and operations, to streamline the collections process.
• Implement and maintain efficient customer care and collections policies and procedures.
• Ensure compliance with company standards and regulations in the collections process.
• Analyze customer data and trends to identify areas for improvement and develop strategies.
• Build and maintain strong relationships with key clients and stakeholders.
• Stay updated on industry trends and best practices in customer care and collections.
• Lead and participate in team meetings, providing direction and sharing insights.

Qualifications

• A minimum of 5 years of experience in a customer care or collections role, with at least 2 years in a leadership position.
• Proven track record of successfully managing and motivating a team.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple priorities effectively.
• Excellent organizational skills and attention to detail.
• Flexibility to adapt to changing work environments and priorities.
• A degree in Business Administration, Customer Service, or a related field is preferred.
• Willingness to continuously learn and stay updated on industry developments.