CCE at DigitED in Coimbatore, Tamil Nadu, IN

Digitide Solutions Limited is seeking a Customer Care Executive (CCE) to join our CLM Domestic Diversified | Inbound team. The CCE will play a vital role in delivering exceptional customer service and support, ensuring a positive and efficient experience for our clients.

As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your primary goal is to resolve customer inquiries, offer product and service information, and ensure a high level of satisfaction. You will work closely with our team to maintain a positive and professional image, contributing to our overall customer experience strategy.

Responsibilities

• Answer inbound calls promptly and professionally, ensuring a warm and welcoming tone.
• Listen actively to customer concerns and provide appropriate solutions or information.
• Accurately document and update customer records, ensuring a complete and up-to-date database.
• Handle customer complaints and escalations, following our established procedures.
• Collaborate with other teams to resolve complex customer issues and provide seamless support.
• Maintain a thorough understanding of our products and services to offer accurate recommendations.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Provide regular feedback to the management team on customer trends and potential improvements.
• Uphold a positive and friendly attitude, representing our brand values in all interactions.

Qualifications

• A high school diploma or equivalent is required, with a preference for candidates with some college education.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries.
• Proficiency in using computers and basic software, including CRM systems.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Willingness to continuously learn and adapt to new processes and technologies.