CCE at DigitED in Hyderabad, Telangana, IN

Digitide Solutions Limited is seeking a Customer Care Executive (CCE) to join our CLM Domestic BFSI | Inbound team. The CCE will be the primary customer contact, ensuring exceptional service and satisfaction through various communication channels.

As a Customer Care Executive, you will play a vital role in our company's success by delivering an outstanding customer experience. Your primary responsibility will be to handle customer inquiries, provide accurate information, and resolve any issues or complaints promptly and efficiently. You will be the voice of our company, representing our brand and values in every customer interaction.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers in a timely and professional manner.
• Provide accurate and up-to-date information on products, services, and policies to customers.
• Resolve customer complaints and queries, ensuring a positive and satisfactory outcome.
• Maintain a high level of customer satisfaction by offering friendly and helpful assistance.
• Document and track customer interactions, ensuring proper follow-up and resolution.
• Identify and escalate complex or sensitive customer issues to the appropriate team members.
• Collaborate with other departments to ensure a seamless customer journey and efficient issue resolution.
• Stay updated on company policies, procedures, and product knowledge to provide accurate information.
• Actively listen to customer feedback and suggestions to improve our services and processes.
• Maintain a positive and professional attitude, even in challenging situations.

Qualifications

• High school diploma or equivalent; relevant certifications in customer service are preferred.
• 1-2 years of experience in a customer service or call center environment.
• Excellent communication skills, both verbal and written, with the ability to communicate clearly and effectively.
• Strong problem-solving and critical thinking abilities to handle customer inquiries and complaints.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
• Excellent time management and organizational skills to prioritize and handle a high volume of customer interactions.
• A customer-centric mindset with a passion for delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Positive attitude, patience, and a calm demeanor, especially when dealing with challenging customers.