Apprentice Customer Care at DigitED in Bengaluru, Karnataka, IN

Alldigi Tech Limited is seeking an Apprentice Customer Care representative for our CLM Domestic BFSI | Outbound department. This role is an excellent opportunity for an individual to gain valuable experience and develop their skills in customer service and support.

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your primary focus will be on delivering an outstanding customer experience, ensuring their needs are met, and resolving any queries or issues they may have. This role offers a great learning environment, where you can develop your communication, problem-solving, and customer service skills.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Resolve customer complaints and ensure their satisfaction.
• Maintain a positive and professional attitude at all times.
• Collaborate with the team to improve customer service processes.
• Document and update customer records and information.
• Stay updated with product knowledge and company policies.
• Provide feedback and suggestions to enhance customer care strategies.
• Assist in training and mentoring new team members.
• Ensure compliance with data privacy and security regulations.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work effectively in a team environment.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of BFSI industry is preferred.
• Willingness to learn and adapt to new processes and technologies.
• Attention to detail and excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude and a passion for delivering exceptional customer service.