Data Center Technician at DigitalOcean in Memphis, TN

Summary: DigitalOcean is a cutting-edge technology company focused on simplifying cloud services. They are seeking a Data Center Technician to maintain and grow the physical infrastructure of their cloud, supporting engineers with on-site deployments and troubleshooting hardware and network issues. Responsibilities: - Supporting data center engineers with on-site physical deployments - Racking, stacking, and cabling servers, power distribution units, and switches under the guidance of data center engineers - Replacement of server components such as CPU, RAM, drives and boards - Submitting RMA to equipment manufacturers, shipping and receiving gear to and from remote locations and vendors - Work through assigned tickets and work requests effectively, performs basic diagnosis and repairs to hardware in line with internal SLAs - Assists data center engineers in debugging network, hardware, and Linux OS-related issues - Assists with asset management, tracks and monitors data center hardware and component inventory Required Qualifications: - Hands-on experience with servers, hardware, and networking - Passionate about data center hardware and infrastructure - Interest in networking, hardware, and Linux OS - Excellent verbal and written communication skills - Collaborative nature and a friendly can-do attitude - A strong desire and aptitude for solving problems - A valid driver's license (must be comfortable with driving) - Willing to receive guidance from senior engineers and technicians - Ability to logically analyze and solve problems - Ability to travel domestically and internationally (10% - 15% travel) - Willingness to participate in an on-call rotation - Ability to be on your feet all-day - Ability to lift objects up to 50 lbs - Ability to be on-call outside of business hours for escalations as needed Preferred Qualifications: - Can perform a basic level of troubleshooting Required Skills: Linux OS, Networking, Hardware troubleshooting Important Skills: Server management Nice-to-Have Skills: Problem-solving aptitude Benefits: Reimbursement for relevant conferences, training, and education, Access to LinkedIn Learning's 10,000+ courses, Employee Assistance Program, Local Employee Meetups, Flexible time off policy, Bonus in addition to base salary, Equity compensation to eligible employees, Equity grants upon hire, Option to participate in our Employee Stock Purchase Program