Customer Service Representative (Order… at Digital Risk · 7965…

Summary: Digital Risk is a BPO provider that focuses on enhancing operations for clients through professional outsourcing solutions. The Customer Service Representative will primarily handle email-based orders and provide communication with clients to deliver customer services and solutions, while also managing order processing and account maintenance. Responsibilities: - Processing client requests - Managing large quantities of incoming requests (emails/phone calls) - Problem-solving, tools utilization while staying within protocol - Verify and maintain customer account information - Daily communication with both internal and external customers - Handling customer escalations Required Qualifications: - Excellent communication skills, both written and verbal - Problem-solving and goal-oriented personality, reliability, and attention to detail - Knowledge of MS Office (esp. MS Excel) and Google Sheet - High School graduate, associate or bachelor's degree, preferred but not required Preferred Qualifications: - Experience in Telecom Customer Service, preferred but not required Required Skills: Telecom Customer Service, MS Excel, Google Sheets