Roaming & Interconnect Billing Engineer at Digicel Pacific in Suva

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!

We are currently seeking a highly motivated Roaming & Interconnect Billing Engineer to join our International Business – Carrier Services Team at the Khalsa Office, reporting to the Head of International Business. This is an exciting opportunity to be part of our growth and innovation!

The primary objective of a Roaming & Interconnect Billing Engineer in Wholesale Carrier Services is to ensure accurate, timely, and compliant billing and settlement of all roaming and interconnect traffic between telecom operators, thereby protecting revenue and maintaining partner trust.

To validate, process, and reconcile roaming and interconnect usage data so that all wholesale partners are billed correctly and revenue leakage is prevented.

Core responsibilities:

Usage data processing and validation

• Collect and validate CDRs (Call Detail Records), TAP/RAP files, and interconnect usage records.
• Detect missing, duplicate, or inconsistent records before billing.

Billing generation and settlements

• Produce invoices for roaming partners and interconnect carriers.
• Support clearing, settlement, and dispute handling processes.

Revenue assurance and leakage prevention

• Identify rating, routing, or configuration errors that could cause under-billing or over-billing.
• Perform reconciliations between switch/network traffic, mediation systems, and billing outputs.

Partner reconciliation and dispute management

• Compare inbound/outbound traffic reports with partner operators.
• Investigate billing disputes and provide supporting traffic analysis.

System and process optimization

• Improve billing rules, rating tables, and automation processes.
• Ensure compliance with wholesale agreements and regulatory requirements.

Academic qualifications, Experience & Skills required for this role:

• Bachelor's degree but not mandatory
• Equivalent in a relevant area of specialty
• Minimum 3 years of working experience in Mobile Telecom especially in billing for at least 1 year
• Fluency in English Language both spoken and written is mandatory
• Strong experience in MS Office and Advanced Excel, SQL is a MUST
• Bonus if you have knowledge on basic IP protocol
• Understanding of Operator setup and operational details
• Understanding of GSM/ 3G and LTE networks.
• Knowledge of IP network design, Implementation & Operations.
• Knowledge of 3GPP recommendations of GSM/GPRS service & its protocols.
• Handling the configurations in system (New Roaming partner, General IOT, Special IOT, New Commercial launch – GSM / GRPS /3G / CAMEL)
• Monitoring CDR files such as: TAP, RAP, NRTRDE, MSC, SMSC, SGSN files etc. and the statistic reports of these files to make sure that they have normal transfer
• Reconciling roaming data traffic report from FCH and Finance Department
• Reporting monthly international roaming data traffic to Finance Department
• Follow up roaming partners related to TADIG and IREG (GSM, GPRS, 3G and CAMEL Roaming)
• TADIG Testing, Checking and Validate TAP files (Inbound and Outbound)
• Handling and follow up RAP file recycle and dispute with roaming partners following DCH
• Reconciling IR data and CDR and IR fraud investigation to prevent revenue leakage
• Making plan, contacting, receiving, processing and negotiating agreement with all partners
• Cooperating with Business Department to make any proper policy that could promote and attract customers to use Roaming business
• Controlling, managing and supporting payment method for Roaming subscribers
• Weekly report to Billing Manager (process TAP file and HUR)

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out - click "Apply Now" by 5pm on Sunday, November 15, 2026! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications - no hard copies or emails will be considered.

Digicel Central Resources (Fiji) Limited is an Equal Opportunity Employer