Field Service Technician at Diebold Nixdorf in Chicago, IL

Summary: Diebold Nixdorf is a global leader in automating and digitizing commerce. The Field Service Technician role involves installing, debugging, and maintaining hardware and software products at customer premises, ensuring customer satisfaction through service delivery and product training. Responsibilities: - Gains familiarity with Field Service Technician practices and procedures - With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures - Performs hardware repairs on a component level - Cleans and adjusts mechanical components - Configures and installs applicable software - Preventive Maintenance: Performs routine checks according to documented procedures - Refills consumables as directed - IMAC/R: Installs, moves, adds, changes and removes hardware and software products - Customer Training: Instructs and trains customers on usage and operation of installed hardware and software - Participates in regular hardware and software trainings (on the job, classroom and web based) - Participates in the implementation of measures to achieve agreed KPIs - Assists with special projects as assigned Required Qualifications: - Education or equivalent work experience required - Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services - Good written and verbal communication skills - Driver's license and driving record that satisfies DN's fleet requirements Required Skills: Field Services experience, Technical maintenance Important Skills: Troubleshooting, Hardware repairs Nice-to-Have Skills: Customer training