Field Service Technician at Diebold Nixdorf in Santa Monica, CA

Summary: Diebold Nixdorf is a global company that automates and transforms the way people bank and shop. They are seeking a Field Service Technician to install, maintain, and repair hardware and software products on customer premises while ensuring customer satisfaction and understanding of product functionality. Responsibilities: - Gains familiarity with Field Service Technician practices and procedures - With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures - Performs hardware repairs on a component level - Cleans and adjusts mechanical components - Configures and installs applicable software - Preventive Maintenance: Performs routine checks according to documented procedures - Refills consumables as directed - IMAC/R: Installs, moves, adds, changes and removes hardware and software products - Customer Training: Instructs and trains customers on usage and operation of installed hardware and software - Participates in regular hardware and software trainings (on the job, classroom and web based) - Participates in the implementation of measures to achieve agreed KPIs - Assists with special projects as assigned Required Qualifications: - Education or equivalent work experience required - Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services - Good written and verbal communication skills - Driver's license and driving record that satisfies DN's fleet requirements - PC literacy and good knowledge and application of the relevant tools and methods - Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings - Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment - Acceptance of exposure to the outside elements - Shift adaptability, which would include an on-call rotation for evenings and weekends - Exceptional customer service skills are needed - Ability to organize and inventory truck stock parts and tools - Sense of urgency, organizational skills, professional presence and work in team environment - Ability to pass MVR, background and drug test where required Preferred Qualifications: - Firstline Service Technician work experience preferred - Vocational/Trade School preferred Required Skills: Field Service, Hardware Troubleshooting, Software Troubleshooting, Hardware Repair, Mechanical Component Maintenance, Software Installation, Configuration, Preventive Maintenance, ITIL, PC Literacy, Inventory Management, Customer Service, Sense of Urgency, Professional Presence Benefits: Health, Dental, and Vision Insurance, Life Insurance, Critical illness, Accident, and Hospital Indemnity Insurance, 401(k) Savings Plan, Health Savings Account, Leave of Absence Benefits, Paid Time Off