Customer Success Intern at DiDi Global in Mexico City, Mexico City, MX

CUSTOMER SUCCESS INTERN Job Locations MX-MEX-Mexico City ID 2026-20461 Category Intern Employee Class Intern COMPANY OVERVIEW DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.   DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.   For more information, please visit: www.didiglobal.com/news #LI-Hybrid TEAM OVERVIEW The Food Execution Team at DiDi is looking for a high-performing Intern Analyst to help drive sustainable growth and operational health for our top restaurants across Mexico, Colombia, Costa Rica, and Peru. In this role, you won't just execute strategies—you will help reshape how we work. We are looking for a tech-savvy, strategic thinker who can leverage Python, automation, and AI integrations to optimize our day-to-day operations, support our field agents, and deliver top-tier market experiences for our clients. If you want to bridge the gap between high-level strategy and cutting-edge technical execution, this is your path to success. ROLE RESPONSIBILITIES DATA ANALYTICS & STRATEGIC REPORTING Insight Generation: Extract, manipulate, and analyze complex datasets to deliver actionable business insights and influence team decision-making. KPI Management: Monitor, report, and maintain daily business KPIs, designing dashboards that track the operational health of our top regional restaurants. Strategic Collaboration: Act as the analytical bridge to the Strategy Team, translating high-level goals into tactical, data-driven execution plans. Experimentation: Constantly generate operational knowledge and validate process improvements through structured A/B testing. AUTOMATION & AI INTEGRATION Process Automation: Use Python to automate repetitive manual workflows, streamline data pipelines, and improve the efficiency of our support agents. AI Solutions: Identify opportunities to integrate AI tools and frameworks into current processes to scale impact, improve response times, and optimize process standardization. Process Engineering: Carry out root-cause analysis on operational bottlenecks and propose automated solutions to mitigate them. ROLE RESPONSIBILITIES WHAT WILL YOU BE DOING? STRATEGIC PLANNING & OPERATIONAL EXECUTION End-to-End Operational Ownership: Plan, analyze, and execute key operational activities, taking responsibility for the entire lifecycle of strategic initiatives. Cross-Functional Collaboration: Partner with internal teams and the Sales Team to align daily operational execution with high-level commercial goals. Process Optimization: Carry out root-cause analysis on operational challenges, designing data-backed solutions to improve process efficiency and standardize team KPIs. ADVANCED REPORTING & DATA ANALYTICS Insight Generation: Extract and interpret complex business data to deliver actionable insights, uncover growth opportunities, and directly influence team decision-making. Strategic Proposals: Formulate and pitch high-level, data-driven proposals aimed at scaling business impact and driving sustainable growth. AUTOMATION & PROCESS ENGINEERING Workflow Automation: Utilize Python and SQL to build automated reporting frameworks, streamline manual workflows, and optimize data pipelines. AI Integration: Identify, test, and propose opportunities to integrate AI tools and models to enhance operational efficiency and future-proof current processes. ROLE QUALIFICATIONS ROLE QUALIFICATIONS THE SUCCESSFUL APPLICANT: Academic Background: Currently pursuing a degree in Engineering, Computer Science, Data Science, Business Analytics, Economics, or a related quantitative field. Advanced Analytics & Scripting: Strong proficiency in Python (for data analysis and automation) and SQL (for data extraction). Familiarity with Claude Code CLI and R is a plus. Core Tools: Advanced knowledge of Excel, Google Sheets (advanced formulas, pivot tables, complex data manipulation). AI-Assisted Automation: Hands-on familiarity with Claude Code CLI or modern AI coding tools. You know how to use AI assistants through the command line to help write, debug, and automate Python scripts and basic data pipelines, moving beyond basic ChatGPT prompt engineering. Mindset: A strict KPI-driven and strategic mindset with a passion for problem-solving. Highly self-motivated, proactive, and possesses a strong "owner attitude" to take challenges from ideation to execution. Language Skills: Professional fluency in both English and Spanish (written and spoken) to effectively collaborate with our international team. EEO STATEMENT • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams.   At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.   Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.   We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.     I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms   OPTIONS Apply for this job onlineApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by ICIMS www.icims.com