Customer Service Support (CSS) at DICK'S… · Store1407…

Summary: DICK'S Sporting Goods is committed to positively impacting lives through sports and is seeking a Customer Service Specialist to join their team. The role involves providing excellent customer experiences and supporting Front-End operations to create an exceptional shopping experience for customers. Responsibilities: - Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience - Serve as primary customer service provider at the front end and liaison between customers and management - Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions - Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations - Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc - Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.) - Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information - Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect - Take an all-hands-on-deck approach to support the team across the store - Perform other tasks as assigned by management Required Qualifications: - Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour) - Ability to work extended periods of time (up to 4 hours) standing or walking - Ability to perform repetitive motions for short periods of time (up to 2 hours continuously) Preferred Qualifications: - Prior retail sales, cashier, or customer-focused experience preferred Required Skills: Retail Sales, Cashiering, Product Knowledge, Loss Prevention, Inventory Replenishment, Customer-Focus Benefits: DICK'S Sporting Goods complies with all state paid leave requirements., Generous suite of benefits.