Part time REMOTE Customer Service… at DEX Imaging · Remote

Summary: Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. They are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls. Responsibilities: - Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts - Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone - Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times - Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently - Track, route, and escalate unresolved issues to Management - Remain current on constant process updates and technology used within the company - Perform duties with awareness and in accordance with the organization's policies and applicable laws - Performs other duties as directed by management Required Qualifications: - High School Diploma - MUST HAVE RELIABLE INTERNET - Experience in a call center environment a plus - Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems - Ability to empathize with customer is critical - Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment - Possess organizational and time management skills - Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills - Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion - Ability to navigate through multiple systems Required Skills: Call Center Experience, Word Processing Software, Spreadsheet Software, Order Processing Systems, Contact Management Systems, Microsoft Word, Microsoft Excel, Microsoft Outlook Benefits: Holiday pay based on the hours worked per day