Investment Sector | Service Operation Analyst at Devoteam · Porto

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

• Provide 1st Level Technical Support across a broad range of technologies.
• Support applications, network, systems (Linux and Windows), databases, and security environments.
• Work as part of a team operating in a 24/7 shift schedule to ensure continuous market operations.
• Prioritize, investigate, and resolve incidents, service requests, and technical queries across multiple systems.
• Troubleshoot issues related to applications, infrastructure, databases, networks, and security.
• Actively participate in major incident, problem, and change management processes.
• Contribute to projects aimed at improving support processes, operational efficiency, and service quality.

Qualifications

• Experience providing technical support in enterprise or mission-critical environments.
• Knowledge of Windows and Linux operating systems.
• Understanding of networking, databases, infrastructure, and security concepts.
• Experience troubleshooting applications and IT infrastructure issues.
• Familiarity with ITIL processes, including Incident, Problem, and Change Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills and the ability to collaborate with cross-functional and international teams.

Additional Information

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.