Clinical Operations Professional at Dermatrix… · Mumbai

Critical Activities
Conduct morning meeting in coordination center in-charge to discuss technical details of patients scheduled on daily basis & allot patients to therapists as per skills & schedules
Conduct morning meeting with Sales & CRM teams to identify possible patient care packages to maximize revenue potential
Consultations with new patients to take their detailed history & understand medical issue to suggest best possible solutions
Initiate & continue follow-up discussion with patients in a friendly & professional manner to generate trust & comfort
Ensure all pre-procedure instructions are given to & followed by the patients as perp-work for any medical procedures carried out in clinic
Study clinical notes, photos, comments on any previous procedure/ consultations done with repeat patients
Execute Consultations / medical procedures as per schedule adhering to all Clinical SOPs, Health & Safety Guidelines and treatment plans
Planning of Hair Transplant procedures with patients & supporting them during all the pre-surgery procedures
Manage team of Therapists to monitor their day-to-day routines, performance & hygiene within clinic premises
Overlooking all the procedure done by therapist as he/she is doing the procedure properly
Ensure all post-procedure instructions are given to patient in writing & conduct follow up discussions with patients over calls & follow-up visits to assess the success of the procedures/ medicines
Prescribe most suitable medicines to patients according to their diagnostics & ensure availability of all necessary medicines in pharmacy
Build rapport with patient throughout their journey with Dermatrix to ensure maximum client satisfaction which can lead to positive feedback, testimonials & referrals for the clinic
Prepare & store patient notes in proper format for all new & existing patients after each meeting
Perform a morning & evening checks of the clinic to ensure that clinic is in hygienic conditions & all tools, instruments, machines, documents & fixtures are in proper order
Conduct end-of-day checks before closure of clinic to ensure all tools, instruments, machines, documents & fixtures required next day are working properly & are stored in designated places in proper & hygienic manner
Record, Store & Share Before-After Success stories in proper manner (documents, photos, testimonials etc) to build-up patient portfolio
Coordinate with Client Relations Team for scheduling & follow-up for patient appointments
Regularly upgrade oneself via study of updates/ developments in medical field to provide best possible medical care to our clients

Requirement Details
Educational Qualification: MBBS / MBBS + MD / MBBS + DVD / BAMS/ BHMS/ BDS (plus course in Cosmetology + Trichology)
Work Experience No. of Years Minimum 3 Years post qualification

Functional Skills/ Experience Checklist
Experience in Conducting procedures in Hair & Skin Treatments
Experience in handling Laser Skin Care machines
Knowledge of current medicines in Hair & Skin Treatments
Strong Diagnosis skills
Experience in Patient Handling

Behavioral/ HR Fitment Checklist
Growth Oriented & Flexible attitude to work
Humble & Service Oriented Communication
People Management Skills
Caring & Solution Oriented

KRAs & Performance Scorecard
Outputs Expected KRAs Measurement Index Weightage
Ensure smooth execution of all clinical procedures by self & therapists via 100% adherence to pre-procedure / during-procedure / Post-procedure SOPs Maintaining High Standards of Medical Care Errors During Medical Procedures 30%
Contribute to overall medical & growth targets of the center by handling all clinical / patient care responsibilities Revenue Achieved through Medical Processes Revenue Achieved through Medical Processes 25%
Medical assessment of patients to understand their health issues & come up with best possible treatment
Convince patients to adopt medical treatment identified after examination & get them enrolled in Clinic
Promote the Hair Transplant Services of Dermatrix in ethical & productive manner Ensure Smooth & Productive Inter-Department Coordination Cross-Selling Revenue 10%
Coordinate with Sales & CRM teams to ensure smooth doubt solving for clients
Monitor & improve performance of the therapist team
Ensure 100% adherence to clinical documentation requirements in software tools + hardcopies Complete Adherence to Company SOPs in all work Areas Number of Non-Compliances Seen During the Month 20%
Ensure 100% adherence to internal daily/ weekly/ monthly MIS reporting for self & therapist team
Establish & maintain coordinal relationship with patients to make them welcomed & comforted in clinic Ensure Complete Client Satisfaction Client Feedback Scores 10%
Client Testimonials 5%